illu Help Desk
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illu Help Desk
illu Help Desk
  • 👋Welcome to illu
  • 🚀Quick Start Guide
    • Workflow Provider Org
    • Full Access Installer Org
    • Guest Installer Org
  • 📚Workflow Library
    • đŸ“ĻWorkflow Packs
    • 🏠Residential Solar & Storage Best Practices
    • â˜€ī¸C&I Solar Inspection & Testing (IEC 62446-1)
    • 🔋C&I ESS Visual Inspection and Monitoring
    • 🔌Hardware Specific
      • 🟩SimpliPhi
      • 🟧Enphase
      • 🟩Schneider Electric
      • đŸŸĢOutback Power
    • 📃Frontline Safety and Reporting
    • đŸ“ĨRequest a Workflow
  • đŸ™‹â€â™€ī¸Get Help
  • Fundamentals
    • 👩‍đŸĢillu Basics
    • 👩‍đŸ’ģSubscription Tiers and Features
    • đŸ’ģWhat Devices Support illu?
    • đŸŽī¸New and Upcoming Features
    • 📴Offline Mode
  • Accounts and Members
    • 🤝Create an Account and new Organization
    • 📨Inviting Team Members
    • 👍Accepting an Invitation
    • đŸ’ŧFor Admins
      • â„šī¸Setting Custom Job Fields
      • 👩‍đŸ’ģManaging Admins & User Access
      • đŸ’ĩManaging Billing and Payment
    • 🧑Changing & Managing Accounts
      • 🔒Change Password
      • 📲Transfer an Account
      • đŸšŊDelete an Account
  • Workflows
    • đŸ—ēī¸Workflow Overview
    • ➕Create a Workflow
    • đŸ—ƒī¸Organizing Workflows with Folders & Tags
    • 📤Publish & Share Workflows
    • 📋Add Workflows to a Job
    • 💡Workflow Tips & Tricks
  • Jobs
    • 🤹Job Basics
      • ➕Create & Delegate Job
      • âœī¸Edit Job Requirements
      • ✨Update Job Progress
    • 📱Completing Jobs and Workflows on Mobile App
      • From a Shared URL/QR Code
      • From Your Workflow List
    • đŸ—ēī¸View Jobs on Map
    • 📄Generate Job Report
    • âŦ‡ī¸Bulk Export Job Data
  • SITES
    • 🧭Create/Edit Job Sites
    • âš™ī¸Site Equipment Register
  • illu API
    • 🔑API Overview
    • 🔌API Examples
      • âš ī¸Trigger New Job on Alert
      • 📍Create New Site on Project Start
      • ✅Update Job Status on Approval
  • Best practices
    • 🔧Maintenance
      • 💸Why it matters
      • đŸĻēSafety first!
      • đŸ—“ī¸Planned
      • 🚨Reactive
    • â˜€ī¸Technology-specific
      • 🔋Battery storage
      • 🔌Distribution
      • 🔀Inverters
      • â˜€ī¸Solar PV
    • 💡Examples
      • IEC 62446-1 Summarized
      • â˜€ī¸Community Solar Mini-grid
      • â˜€ī¸Solar C&I
  • 💡Tips
    • 🔁How to Set Up Recurring Proccesses
    • đŸŽŦExample of illu in Action
  • Support
    • ❓Frequently Asked Questions
    • 🤒Known Issues
  • Links
    • đŸ–ąī¸Demo
    • 🤝Terms of Service
    • 🔏Privacy Policy
    • 📧Contact Us
  • đŸ’ĒUse Cases
    • đŸ› ī¸illu for OEMs
    • đŸ‘ˇâ€â™€ī¸illu for Installers
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  1. Support

Known Issues

Nobody is perfect, but we are learning and improving. Here are the bugs that we are aware of and working on

PreviousFrequently Asked QuestionsNextDemo

Last updated 1 year ago

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Issue
Workaround

When creating a new workflow, dashboard briefly shows the last workflow that was opened

Update should occur in under 1 second

Issue
Workaround

Syncing changes between North America, Europe, and Asia can take up to 5 minutes

Use a VPN or wait for changes to sync

Users that have just been deleted from an organization cannot create or join another organization for 30 minutes

Please wait for changes to sync

🤒
Support Request